Privacy Policy
Effective date: September 18, 2025
Brazilian Wax Hub (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your choices. By using our website, booking services, or communicating with us via SMS or other channels, you agree to this Policy.
1) Information We Collect
- Contact & Identity: name, phone number, email address.
- Appointment Data: service booked, date/time, location, staff member assigned, notes you provide.
- Payment & Transaction: amount, method, status (processed by our payment providers; we do not store full card numbers).
- Communications: messages you send to us (SMS, email, social media, website forms) and your survey responses.
- Device & Usage (cookies/analytics): IP address, browser type, pages visited, and similar technical data.
2) How We Use Your Information
- To manage bookings: confirmations, reminders, rescheduling, and post-visit follow-ups.
- To provide customer support and service updates.
- To send satisfaction surveys and improve our services.
- With your consent, to send occasional promotions or offers.
- To comply with legal obligations and prevent fraud or misuse.
3) SMS Messaging & Consent (A2P 10DLC)
By providing your mobile number when booking online, by phone, or in person, or by requesting assistance via our website or social channels, you consent to receive text messages related to your appointments (e.g., confirmations, reminders, rescheduling options) and post-visit surveys. Message frequency varies by interaction (typically a few messages per appointment cycle). Message and data rates may apply.
- Opt-Out: You may opt out at any time by replying STOP. You will receive a confirmation message and no further messages will be sent, unless you re-consent.
- Help: Reply HELP for assistance or contact us at contact@brazilianwaxhub.com or (678) 546-0540.
- Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
4) Legal Bases (where applicable)
We process your information based on your consent (e.g., SMS messaging), our legitimate interests (e.g., service quality, security), and to fulfill a contract with you (e.g., performing booked services).
5) Sharing & Service Providers
We do not sell your personal information. We share it only with trusted service providers who help us operate our business (e.g., booking, payments, messaging, analytics), under contracts that require them to protect your data and use it only for our instructions. Examples include scheduling platforms, payment processors, SMS providers, and CRM tools.
6) Data Retention
We keep your information only as long as necessary for the purposes described in this Policy, to comply with legal/accounting requirements, or to resolve disputes. Retention periods may vary depending on the record type.
7) Cookies & Analytics
We may use cookies and similar technologies to operate our site and understand usage (e.g., pages visited, time on site). You can control cookies through your browser settings. Disabling cookies may affect some features.
8) Your Choices & Rights
- SMS: Reply STOP to opt out; HELP for help.
- Email: You can unsubscribe using the link in our emails.
- Access/Correction: You may request access to, or correction of, your personal information by contacting us.
- California Residents: If you are a California resident, you may have additional rights under the CCPA/CPRA. To exercise these rights, contact us at contact@brazilianwaxhub.com. We do not sell or share personal information for cross-context behavioral advertising. You may also use our “Do Not Sell or Share My Personal Information” link if provided.
9) Security
We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.
10) Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
11) International Users
If you access our services from outside the United States, your information may be processed in the U.S. and other countries which may have different data protection laws than your country of residence.
12) Third-Party Links
Our website or messages may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies.
13) Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a new “Effective date” above. Your continued use of our services after changes means you accept the updated Policy.
14) Contact Us
If you have questions about this Policy or our data practices, please contact us:
- Email: contact@brazilianwaxhub.com
- Phone: (678) 546-0540
- Address: 315 Peachtree Industrial Blvd, GA, 30024, Room nº 105.
- Business Name: Brazilian Wax Hub(ZEN BRAZILIAN WAX LLC)
Do Not Sell or Share My Personal Information
© 2025 ZEN BRAZILIAN WAX LLC. All rights reserved.
Navigation
Find Us Here!
Service Hours:
Mon - Fri | 10 am - 7 pm Saturday | 9 am - 5 pm
315 Peachtree Industrial Boulevard, Suwanee, Georgia 30024, US